Case Management Blog
Keep up with the latest from Athena Software
Transitioning to the “New Normal” After COVID-19
Despite the ongoing uncertainty of the COVID-19 situation, it’s crucial for agencies to start thinking about and planning for the transition back to working on-site and resuming face-to-face appointments.
A First-Hand Look at How Our Clients Are Managing Through COVID-19
We reached out to our customers to check in on them and learn how their organizations are addressing and overcoming the hurdles presented by the pandemic and how they’re adapting to life after quarantine. Here’s what they had to say!
Providing Client Portal Access to Caregivers: Is It Necessary?
Learn more about health supporters, the roles they play in their loved ones’ care, and the importance of giving them shared digital access to essential health information through platforms like client portals.
Tips and Tricks for Service Delivery via Video Conferencing
Julian Flint, our new Vice-President and Regional General Manager for Australia and Asia-Pacific, offers tips on how to improve the remote care experience for you and your clients.
Choosing a Secure Video Conferencing Tool for Your Human Services Organization
Video conferencing tools have become essential in this unprecedented period of social distancing, providing a much-needed alternative to face-to-face service delivery. With so many telehealth providers out there, we thought you’d appreciate a shortlist of options to help you choose a solution that is secure and fits your organization’s needs.
A Story of Hope and Community Support Amid COVID-19: Our Conversation with Guelph-Wellington Women in Crisis
We sat down (remotely) with the team at Guelph-Wellington Women in Crisis to talk about how social distancing has affected their service offerings and delivery, the effects of the pandemic on victims of domestic abuse, and the overwhelming support they’ve seen from their community.
Remote service delivery is the new normal for social service organizations. Here’s how to make it work.
Amid the ongoing COVID-19 outbreak, it’s important to ensure that your clients continue to receive essential supports and services from your organization. Thankfully, there are secure and easy-to-use web-based software tools and clinical and administrative practices that can ensure that your services continue to be available to those in need while maintaining the health and safety of your team.
How understanding the Three E’s helps House of Friendship address the social determinants of health
There are “Three E’s” that John Neufeld, Executive Director at Kitchener not-for-profit, House of Friendship, said must be considered to truly understand and support the 42,000 vulnerable families and children they serve across Waterloo Region.
The Scheduling Features Your Client Management System is Missing
It’s great that your agency’s scheduling tool lets you book appointments, but can it also automate workflows to reduce admin tasks, provide an up-to-date view of availability across your organization, and help track services for accurate reporting?
Simplify Group Program Tracking with Penelope
Group programs are an important part of the services provided by social service and nonprofit organizations. That’s why Penelope has a simple, built-in Groups feature that makes managing, tracking, and reporting on group activities easy!
Why Your Social Service Organization Needs a Client Portal
Learn more about client engagement portals and how they can positively impact your staff and clients.
How to Find and Keep Funding for Your Nonprofit Organization
Discover the types of grants available to nonprofits, how to find them and decide which to apply for, and how to write grant applications that actually win.