Penelope Success Stories

Our clients do amazing things every single day. Here’s what they have to say about why they chose Penelope and how it’s helping them achieve their mission.

Alzheimer Society of Durham Region

The Alzheimer Society of Durham Region provides support programs, educational resources, and referral services to ease the burden of care and improve the quality of life for people living with Alzheimer’s disease and other dementias, as well as for their care partners and families.

In 2017, the Whitby, Ontario-based agency selected the Penelope case management platform to help manage their client information, track client progress and outcomes, document notes and clinical information, and manage appointment scheduling and attendance.

Volunteers of America Southeast

Volunteers of America Southeast (VOASE) has been serving communities across Mississippi, Alabama, and Georgia for four decades. In addition to providing programs for intellectual and developmental disabilities, the organization also serves veterans, low-income seniors, children and youth, homeless, and people with addictive diseases and mental illness.

After receiving funding to expand their Supportive Services for Veteran Families (SSVF) program into Alabama, VOASE began the search for a web-based client management system to replace their reliance on paper files and spreadsheets.

The LGBTQ Center Long Beach

When the COVID-19 pandemic struck the LGBTQ Center Long Beach was forced to begin providing services remotely. Though the transition to remote care has limited the organization’s ability to provide their services in full, they’ve been able to come up with innovative solutions such as the creation of a drive-up/walk-up service for HIV testing.

Kahnawake Shakotiia’takehnhas Community Services

Kahnawake Shakotiia’takehnhas Community Services (KSCS) is a First Nations not-for-profit organization based in the Kahnawake territory, near Montreal.

Family Services of Tulare County

Family Services of Tulare County (FSTC) was founded in 1983 as the California county’s first emergency shelter for women and children escaping domestic violence. It has since evolved into a multi-service organization for families.

Family Service of Eastern Nova Scotia

Founded in 1969, this nonprofit organization was using paper files and filing cards to track client information when they selected Penelope as their case management system in 2011.

Hutt St Centre

Each year Hutt St Centre serves over 40,000 meals and offers professional case management support services to nearly 2,000 people experiencing homelessness with housing, health, and an array of other issues.

AGS Rehab Solutions

AGS Rehab Solutions is a leader in providing disability management, assessment, and vocational solutions to insurers, employers, law firms, and government agencies across Canada.

Preferred Behavioral Health Group

Preferred Behavioral Health Group (PBHG) is the leading behavioral health care organization in central New Jersey. Since 1978, PBHG has been dedicated to providing quality care to those in need of guidance, counseling, and assistance with difficult personal issues.


Junction is a leading provider of a wide range of community support services and quality housing in South Australia. Since 1979, the organization has worked collaboratively to support and provide a better future for children, young people, at-risk families, the homeless, and women experiencing domestic violence.


SourceAmerica® is a nonprofit that’s been creating job opportunities for people with significant disabilities across the U.S. since 1974. In 2018, they selected Penelope by Athena Software as a unified case management system for sites delivering the SourceAmerica® Pathways to Careers Initiative.

Agape Child & Family Services

Agape Child & Family Services is a Memphis-based nonprofit that holistically serves nearly 3,000 children and families each year. Agape breaks down barriers for families in hard places so they can build the life they desire and deserve.

Vita Centre

Since 1991, Vita Centre has provided support, education, and counselling for young pregnant and parenting families with children up to six years of age in the Ontario cities of Mississauga, Brampton, and Caledon, an area near Toronto with a combined population of 1.5 million people.


Centacare is a community service agency in Adelaide, Australia dedicated to delivering a variety of services without discrimination. Find out why they switched to Penelope in 2013.

Spectrum Health

Dublin-based Spectrum Health is Ireland’s leading provider of Allied Health Services, whose holistic approach to overall wellness includes providing a diverse array of services from Physiotherapy, Psychology and Counselling, to Corporate Wellness programs.

Relationships Australia SA

Relationships Australia, South Australia (RASA) provides relationship support services across nine locations in Australia. Since implementing Penelope in 2010, they have been able to more efficiently meet funding, reporting, and operational requirements.


Headway Ireland has been using Penelope since 2006 to better serve people with acquired brain injuries. Today, they’re using it to manage more than 89,000 treatment hours each year.

NAMI New Hampshire

NAMI New Hampshire is a grassroots nonprofit organization working to improve the lives of all people affected by mental illness and suicide through support, education, and advocacy.

Edgewood Clinical Services

Edgewood Clinical Services provides comprehensive counselling services to people in the Chicago area. Learn how Edgewood and Athena have grown together since the agency began using Penelope in 2008.


Relate is the largest provider of relationship support services in the U.K. and uses Penelope to manage tens of thousands of client appointments and calls each year.

The Samaritan Women

The Samaritan Women established Maryland’s first long-term residential program for victims of domestic human trafficking. The faith-based organization offers quality care for sexually-exploited persons.

The Family Conservancy

The Family Conservancy provides counselling and early education services for individuals and families and has been using Penelope for reporting, billing, and team collaboration since 2003.

The Alzheimer Society

The Alzheimer Society provides resources and leverages community support to deliver health promotion, advocacy, and support services to people with dementia and those who care for them.

The Children’s Foundation

The Children’s Foundation has been serving vulnerable children and their families in Vancouver since 1957. Find out how Penelope has helped them manage their client data and reporting needs since 2010.


Deltassist offers an array of services directed at individuals, youths, seniors, and the community at large. Learn more about how they use Penelope’s smart forms to track their service delivery.

Drexel University

The Healing Hurt People initiative at the Center for Nonviolence and Social Justice at Drexel University in Philadelphia is a hospital-based intervention program that helps people confront the effects of trauma. Find out how Penelope helps them track and report on their services.