Submit a Support Ticket

Looking for some help with Penelope? You’ve come to the right place. To submit a support ticket by sending an email to [email protected].

NOTE: For ‘Penelope Non-responsive (all users)’ tickets only, in the extremely unlikely event that a) you have submitted a ticket and not received confirmation from Penelope support within 20 minutes, or b) the normal ticket submission process is unavailable, please call 1-866-621-5481 for urgent support. Again, this applies to ‘Penelope non-responsive (all users)’ ticket types only.

For all other ticket types, if you are unable to submit a ticket at any time, please e-mail [email protected] or call the appropriate support number below:

  • North America Telephone 866.806.6014 and press 1
  • UK Telephone 020 3289 1689
  • Australia Telephone (Support) 02 8005 8037
  • New Zealand Telephone (Support) 09 889 4080